Refund Policy

1. Nature of Digital Goods & Immediate Server Resource Allocation

Bandhana provides specialized cloud software and automated digital hosting infrastructure for luxury wedding and celebration invitations.

Unlike physical products that can be returned in original condition, the completion of your payment triggers instantaneous and irreversible technical resource expenditures on our cloud network, including but not limited to:

• Automated generation and reservation of dedicated subdomains (e.g. https://arjun-ananya.cortinex-webstudio.com).
• Real-time cryptographic issuance of automated TLS/SSL encryption certificates.
• Allocation of high-speed cloud edge server storage and CDN routing bandwidth.
• Dedicated database storage provision for guest RSVP processing and tracking.

Because these automated third-party cloud and network resources are consumed immediately at the moment of payment, digital services cannot be revoked, returned, or refunded.

2. Free Visual Preview & Interactive Studio Prior to Purchase

To ensure complete transparency and satisfaction, Bandhana operates on a "Customize for Free First" model:

• You are granted full access to test, edit, customize texts, replace photographs, and preview the 3D animations in desktop, tablet, and mobile viewport modes prior to paying a single rupee.
• You can inspect the entire look, feel, audio player, RSVP form, and interactive timeline of your chosen template.

Because you have the complete opportunity to preview and verify the quality and compatibility of the website before initiating checkout, claims of "dissatisfaction with design" or "accidental purchase" are strictly ineligible for refunds.

3. Non-Refundable Scenarios (Strict Terms)

Without limitation, refunds will NOT be granted under any of the following circumstances:

4. Sole Exception: Technical Duplicate Billing

The only circumstance in which a refund will be considered is an unintended technical duplicate payment:

If a banking gateway timeout or network error causes you to be billed twice for the exact same website order within a 15-minute window, you must notify our billing department within forty-eight (48) hours of the transaction with both payment receipt transaction IDs.

Upon verification with Razorpay payment records, the duplicate charge will be refunded back to the original payment source within 7 to 10 business days. The primary order hosting service will remain active and non-refundable.

5. Chargeback & Fraud Prevention Clause

We maintain an uncompromising stance against payment fraud and unwarranted payment disputes.

By agreeing to these terms, you agree that you will not initiate a fraudulent chargeback, payment dispute, or "service not received" claim with your bank or credit card issuer when digital services have been provisioned.